Visitors' Centre of the European Commission
The European Commission’s Visitors’ Centre is based in Brussels. It was created to provide the public with an understanding of how the European Commission works and to explain its policies and priorities. The overall objective of the Visitors' Centre is to bring Europe closer to the EU public.
When and Where
Context of activity
External communication policy of the European Commission
Who was involved
Communities or representatives involved
Secondary students, undergraduate and postgraduate students, national, regional and local parliaments and governments, journalists, business associations, public and private-sector professionals, trade unions, academia and many more.
How were the Participants selected?
Through what means citizens knew about the call for participation?
No particular methodology. Commission colleagues give general or thematic presentations to visiting groups during their visit.
Main Outcomes and Lasting Achievement
A visit to the Commission always creates a lasting impression!
How were the outcome taken up within the process they were carried out?
Only to improve the services offered.
Most visiting groups see their visit as a "one-off" and don't want to be contacted afterwards.
Were the methodologies used elsewhere?
Reason for such challenges and solutions
The work of the Visitors' Centre' remit is first and foremost informing visitors and not really designed to feed into the policy process.
The work of the Visitors' Centre is demand-driven - we engage with visitors because they have applied for a visit.